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We will endeavour to process your returned product as soon as we can once it is received and approved. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email advising how your return is being processed.

PLEASE NOTE: Strucket reserves the right to reject returns outside the 30 day return period or items which are returned that are not in their original condition and/or packaging.

If you have any issues at all, please email our friendly team at hello@strucket.com or call our office 07 5227 8923.

We want to ensure that you are fully satisfied your Strucket.

We want you to be 100% happy with your purchase.

If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs). The only conditions applying to returns are as follows:

1. All returns must be unused and in their original condition (including all original protective packaging).
2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
3. The original shipping costs to you are not refunded.
4. If your order qualified for free shipping (e.g. orders over $120), and you choose to return the item, we reserve the right to deduct the original shipping cost from your refund. This is because we incur shipping fees on our end even when the item is sent with ‘free shipping’.

If you return an item without its original packaging, or if not in perfect, unused condition, we reserve the right to deduct $20 per item from the amount to be refunded

For further enquiries about returns please email hello@strucket.com to organise!

If you wish to return a product, please contact us at hello@strucket.com, and include a photo of the item with the reason for returning.

We will provide you with your options for returning and the correct returns address at this time. All products being returned must be in perfect condition and in their original packaging.

All change of mind returns must be received by us within 30 days of the date of your order.